Apps & Software

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Users tap an Android or Apple device to the eLink NFC tag on the Taco product to access information such as technical specs, repair parts, tech support contact, rep information, catalog sheets, CAD/REVIT files, and more.

Live chat can have a huge impact on your customer satisfaction rate.

At some restaurants, customers can place an order online and go pick up lunch “as soon as possible” or “at a scheduled time.” Increasingly, service providers — like medical offices — are giving customers the option to schedule online, too. And the HVAC field is no exception.

Honeywell will license its brand to Resideo under a long-term agreement for use in its home comfort, security hardware, and software solutions for all channels. So while the name “Honeywell Home” will be kept on the box, smart home products will exist under Resideo as a separate entity.

It’s not always easy — or productive — to police employees’ private email and social media usage. Company devices can be monitored, but personal devices generally can’t, and it can get tricky when personal devices are used for work or when company devices are allowed to double as personal.

It’s a well-known fact that HVAC — the smart thermostat — is the first point of entry into smart-home sales. And with more than half of U.S. households predicted to own a smart speaker by 2022, according to a late 2017 study by Juniper Research, it’s a prime opportunity for HVAC contractors.

One of the most obvious effects of commercial IoT, in terms of HVAC systems, is convergence of technology: bringing different systems within the building together into one ecosystem.

It started with smart thermostats. Now, in today’s world of smartphones, smart speakers, and Wi-Fi connections in 89 percent of U.S. households (as of 2017), smart homes are expanding in scope beyond heating and cooling controls — the first major foray into the smart-home concept — as manufacturers work to keep up with customer demand for continuous connection.

It took more than 17 months for Jackson Systems to research and build the Virtual Technician app, which won gold in the Contractor Services and Software category of the 2018 Dealer Design Awards.

The advent of smartphones has made life both simpler and more complicated for people around the world.