In performing service and troubleshooting on heat pump systems, there are various electrical components to be checked. This article provides information to aid in inspecting and servicing these components.
I stress the importance of trying to make add-on sales that are in the customer's best interest. But my techs seem unmotivated and I end up frustrated and struggling to make ends meet. What do I need to do differently?
There are numerous measures that may improve fuel-use efficiency and reduce energy consumption - and the accompanying cost. The office of Federal Energy Management Programs offers the tips here for federal facilities, but they are also applicable to commercial facilities as well.
Today our customers/clients expect their service provider to deliver good customer service. In most cases good customer service translates into responsiveness. Here is a list of customer call procedures that should be followed.
In the fall and winter, Bell & Gossett gets many questions about protecting small residential hydronic heating systems. They cluster around two topics: (1) Adding antifreeze to provide corrosion and freeze protection and (2) Laying up the system before an extended winter vacation.
In this installment of the Btu Buddy series, Bob goes on
a heating service call where all the windows in the house
are sweating. Btu Buddy assists in investigating to find the cause.
A quality installation is an investment that can enhance your customer's comfort while saving them money over the life of their system. The federal government's Energy Star program provides the recommendations here to show that you are a quality contractor.
The pressures of getting a job done on time or getting a piece of equipment back on-line quickly can result in mistakes by even seasoned technicians. This article provides a reminder of what not to do when taking electrical measurements.
Customer loyalty is in jeopardy every time a prospect or customer comes into contact with a company. Each contact is an opportunity to strengthen - or weaken - customer loyalty. Market research can help make sure you meet customer expectations.
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