Employees upset customers when managers don't give employees all the information they need to perform as customers expect. In other words, customer dissatisfaction can be an unintended consequence that occurs in spite of a manager’s efforts to satisfy customers.
In this edition of the Btu Buddy series, Bob goes on a call where a heat pump indoor fan motor is coming on from time to time even when the thermostat is off. He finds that a grounded heat coil is causing the intermittent fan operation.
Coppergate House is an apartment building, located in central New Jersey, where energy costs have nearly doubled over the last few years. American DG Energy has provided a cogeneration solution that is supplying an efficient source of heat, domestic hot water, and electricity.
Is it any wonder that injured workers often feel confused and turn to friends for advice and counsel that can lead to feelings of resentment and then to litigation? If this all-too-common scenario is to change, employers must exert leadership.
An air conditioning contractor is having a problem with technicians taking vacations in the middle of the peak summer season. Consultant Al Levi suggests having a written vacation policy that everyone signs off on.
Talk to any marketing/advertising consultant/guru and each, for the most part, will be on the same page when it comes to print advertising: The headline is key.
With energy costs going through the roof, HVAC system designers and specifiers are taking a much harder look at the many choices available in ductwork. One question that is being asked more and more is whether to choose rectangular or spiral duct.
Proper HVAC filtration is at the heart of indoor air quality. Filters will only do their job and perform as specified, however, when they are maintained correctly.
Motor efficiency remains one of the top issues in our industry, but when you talk about efficiency, often you're talking about trade-offs. The Motor Doctor explains all the factors involved.
Today's homeowners and building owners are more educated, highly sophisticated, and very demanding, which is why contractors need professional standards in place in their businesses to provide customer-driven solutions.
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