Employees at Aaon finish their shift at the Tulsa-based manufacturer by walking off the floor right into an English as a Second Language (ESL) classroom.
As an HVAC technician, I had a C+ level of technical skills, but with Dale Carnegie’s help, I became an A+ people guy. Sales and opportunity soon followed.
Not all contractors focus on hiring a marketing manager, but the consequences of that could result in lost revenue, potential brand damage, and a list of other unfortunate events.
The reality is that it’s hard to manage the behaviors of your team day in and day out. After all, this responsibility spans the entirety of your business and includes every employee.
Like most service industries, our biggest asset is our employees, and we can’t get the job done without them. Because of this, it’s crucial to invest in and develop your employees within the business to increase buy-in, engagement, and retention.
I’ve preached throughout the years that having objective standards, clear communicated goals, and known and practiced policies and procedures for everyone at the company is the best path for being fair. As people, we all want to feel we’ve been treated fairly, regardless if we’re getting a carrot or the stick as a reward or as a consequence.