Leadership and hvacr - Articles - Page 99

Tom Wittman - ACHR - The Art of Balancing Leadership and Management - ACHR

The Art of Balancing Management and Leadership Characteristics

Leadership and management, while quite different, go hand in hand

Tom Wittman

April 30, 2018

Management activities focus on coordinating and developing resources to produce a desired result.

Is Your Company’s Call Center Missing the “Human Element?”

April 30, 2018

Is your call center slowly but surely devolving into a factory assembly line? Does your team show up each day, only to deal with customers in a routine, mechanical motion that is missing a personal touch? Are your employees engaged and motivated to provide exemplary service to each and every customer, or are they simply shouting “Next!” at the end of each call?

Bill Liu Appointed Director of Engineering for Ice Air

Liu will be responsible for planning and directing all aspects of engineering activities and projects

April 30, 2018

Prior to joining Ice Air, Liu was the program manager at General Electric Appliance’s home comfort group, where he managed the company’s $250 million global air conditioner and dehumidifier business.

Dump the Dumb Stuff and Boost Your Profits

Do you know your firm’s No. 1 one dumb, unprofitable activity?

Bruce Merrifield

April 30, 2018

Decide what your No. 1 dumb activity is. Measure it, rank it, experiment small, learn, nudge to scale, and increase profits.

HVAC Contractors Find Important Path Through Charitable Giving

Contractors give back in an effort to connect with employees and their communities

Samantha Sine

April 23, 2018

HVAC contractors that strive to improve top-of-mind awareness among local consumers, attract new customers, and get involved in their communities…

Communication, Leadership Skills Highlighted at Synergy Solutions Group Service Operations Forum

Synergy Solution Group hosted its Service Operations Forum in Frisco, Texas

Nicole Krawcke

April 23, 2018

When Marc DeLong was promoted to service operations manager at Albuquerque, New Mexico-based Yearout Service LLC at the beginning of this year, he figured he should probably attend the Synergy Solution Group Service Operations Forum

HVAC Businesses Must Play With the Cards You Are Dealt

You can’t control everything, but you can control your attitude and how you react

Jimmy Hiller

April 23, 2018

I recently heard a story about a lady whose daughter was in a bad accident that left her paralyzed. So for the past 20-plus years, her mother has had to feed her, bathe her, and change her adult diapers.

When Training HVAC Technicians and Employees, Start With Why

Jack Tester

April 23, 2018

Twenty employees sit in a classroom. They all receive the same information at the same time in the same way. The class ends. Does everyone understand what we discussed?

Nine Ways to Gain Your Customers’ Attention

Simple steps HVAC business owners should consider to help raise awareness about their businesses

Kayla Suhm

April 17, 2018

Once you’ve set up and mastered your first couple ad spaces, pick a few more to dig into. You’ll be hearing from new customers in no time.

Any Hour Electric, Plumbing, Heating, & Air

Additional Services Spike HVAC Contractors’ Bottom-line Revenues

Nicole Krawcke

April 9, 2018

The economy is constantly changing, and though experts predict a good year for HVACR contractors in 2018, many of them are adding or expanding services to help combat the unpredictability of consumer spending habits.