Parts Town’s Scott Pierson breaks down what actually slows contractors down during major winter storms — and how smarter parts strategy can reduce downtime, stress, and lost revenue.
The 2026 Service Operations Forum highlighted the value of honest peer sharing, practical takeaways, and strong relationships. With the addition of HVAC and plumbing breakouts, members left with deeper insights, new perspectives, and clear next steps to support their service teams.
Most HVAC shops are staring at a retirement cliff. One Georgia contractor refused to wait for résumés that never came — and today his average technician is just 26.