Lean construction expert Dennis Sowards will begin the meeting with a keynote presentation titled "Lean Principles Applied to Construction." Sowards will talk about how a lean construction philosophy can help companies reduce waste and become more productive and profitable.
In the seminar "Legendary Service at the Ritz-Carlton," participants will learn about the Ritz-Carlton philosophy and Gold Standards that have helped the company be a two-time recipient of the Malcolm Baldrige National Quality Award. The speaker will be Bruce Seigel, the area director of marketing for the Ritz-Carlton Hotels of Georgia.
Other highlights of the meeting include:
CCA serves larger plumbing-heating-cooling construction contractors specializing in residential, industrial, commercial, and institutional construction. For more information about CCA, call 800-533-7694 or visit www.phccweb.org/servicegroups/cca.cfm.
Publication date: 08/01/2005