The Xora Mobile Service for AppExchange Service and Support 1.0 is a customer relationship management system that allows Salesforce Service & Support customers to locate mobile workers that are closest to a worksite and send case information to their GPS-enabled phones. Once mobile workers receive the case information, they can update it directly from the phone and send it back to the Salesforce Service & Support application. The result is a more streamlined field support process, faster customer service, and more effective field worker management, the company states. The mobile service offers the ability to customize fields for the job, work order (priorities, status, types), customers, service locations, contacts, and field technician skills.

Xora Inc., 501 Ellis St., Mountain View, CA 94043; 650-314-6460; 650-938-8401(fax);;

eProduct #185