BOSTON - The New England area is preparing to host the third ISH North America International Trade Show for the kitchen and bath, plumbing, pvf (pipes, valves, fittings), and heating and air conditioning trades. The show will be held on Oct. 12-14, 2004, at the Boston Convention & Exhibition Center.

Besides an expo featuring hundreds of manufacturers showing new technologies and trends, there will also be educational seminars for each market segment. The HVAC seminar tracts and a partial list of business management tracts are listed below.


Carbon Monoxide Panel- A panel of certified instructors, ex-pert editors, and industry leaders will discuss the carbon monoxide issues, safety, and solutions, moderated byNews'business management editor John R. Hall. Panelists will include Jim Davis, George Lanthier, Rudy Leatherman, Tim McElwain, and Mark Hunt.

Improving Workplace Quality and Motivating Employees - Learn techniques to improve the work environment, motivate employees, and promote overall performance improvement and customer focus. Speaker will be Frank Besednjak.

Poor School IAQ - HVACR contractors have an opportunity to turn poor school indoor air quality into a healthy profit center. Speaker will be The News' John R. Hall.

Moisture and Mold - Learn the facts relating to mildew, mold, and moisture problems indoors. Construction methods, microenvironments, psychrometrics, and moisture control will be discussed. Speaker is Frank Besednjak.

Implementing Technology for Profit Now - Discover the future; learn how to implement, train, and integrate advances in technology into a service company. Session will cover state-of-the-art call and dispatch center technology, efficiency of inventory control management, and training. Higher profitability, satisfied customers, and dedicated employees come with advanced technology.

Speaker is Anthony Gemma, executive vice president of Gem Plumbing and Heating, Lincoln, R.I., and regional winner of The News' "2003 Best Contractor to Work For."

Business Management Seminars

Some of the seminars in this tract include:

Proven Techniques on How to Work Three Hours a Day and Make Millions - Speaker is Maurice Maio.

Win, Win, Win in Residential Service Contracting - Speaker is William Raymond.

Operating Power - Speaker is Al Levi, feature business management writer for The News' "Extra Edition" (Web site feature).

Beyond Flat Rate - A Revolutionary Approach to Pricing - Speaker is Ellen Rohr.

Value of Using Manufacturer Representatives - Speaker is Joe Miller.

How to Be a Winner at the Hiring Game - Speaker is Mike Maynard.

Gaining Competitive Advantage Using Channel Partnering - Speaker is Kirk Alter.

Reverse Auction Bidding: Is the Winner the Loser? - Panel discussion.

For more information, on registration, exhibitors, and events, visit or call 866-984-8016 (toll-free).

Publication date: 09/27/2004