NEW ORLEANS — Prokeep, a distributor messaging platform, has partnered with Apex Order Pickup Solutions to bring a fully transparent ordering and pickup process to distribution customers. The partnership creates an integration between the two technologies, allowing distributors to send automated messages to their customers with order updates and pickup instructions for orders placed in Apex smart pickup lockers.
Customers of Johnstone Supply NJ in Kenilworth, New Jersey will be the first contractors to take advantage of the partnership. Customers will be able to save time in their day by quickly picking up their orders from the lockers, at their convenience, with the texted code and respond to texts with any questions or updates needed.
“Working with Prokeep to text locker pickup codes to our customers has been great,” said Ryan Dreissig, IT Manager for Johnston Supply NJ. “Prokeep and Apex took care of all the changes on the back end so there was very minimal effort on our part. Being able to monitor incoming text replies ensures a more streamlined experience for our customers, while naturally promoting our texting solution at the same time.”
For contractors, there are no apps or additional software required and all text messages sent via Prokeep will appear as regular SMS texts. The integration is the first of several anticipated technology partnerships for Prokeep in 2022.
“We are thrilled to have Apex Order Pickup Solutions join us as the inaugural technology integration,” said Jack Carrere, Prokeep co-founder. “Prokeep’s mission is to streamline the entire spectrum of today’s distributor communications into one, easy-to-use workplace.”
Through the integration, distributors can create a seamless communication channel by sending automatic text messages to contractors when their order is ready for pickup. Contractors can then respond via text to add on to orders or ask additional questions. For distributors, the entire exchange is fielded and recorded in their Prokeep inbox.
The Apex lockers can be placed indoors or outdoors, and their software provides real-time visibility of compartment utilization, dwell time, and more. Their integration with Prokeep encourages a simple workflow for employees and more time for other tasks.
“Apex is excited to be able to add this automated messaging option for distributors using our pickup lockers. This will help them streamline their notification process and provide even more value to their customers," said Apex Chief Growth Officer Mike Rizzo.