— Lennox Industries is launching a limited warranty offering with customizable and complete system coverage for parts and labor, providing peace of mind to homeowners. Through Warranty Your Way, homeowners have the opportunity to obtain labor coverage on eligible heating and cooling products, as well as more limited warranty and coverage options at no additional cost.
Lennox Industries features the option to obtain three-year labor coverage at no additional cost. Traditionally in the heating and cooling industry, labor has not been covered as part of the standard manufacturer's limited warranty, a misunderstanding that can be a challenging experience for the homeowner.
"With the launch of Warranty Your Way, we are setting the new standard for HVAC manufacturer limited warranties and continuing Lennox' legacy of innovation in all aspects of the industry," said, VP and general manager at Lennox Industries. "We're giving homeowners the transparency and peace of mind to feel confident about their warranty parts and labor coverage and keep their home comfort system performing optimally. Through our new industry-leading warranty offering, we're proving that perfect air isn't just something Lennox talks about — it's something we stand behind."
According to a recent study conducted by Lennox, "warranty" was the number one frustration for homeowners. When a failure occurs, the average cost of repair is 85% labor and only 15% parts, leading to unexpected costly repairs for both the homeowner and dealer. With Warranty Your Way, Lennox is giving homeowners personalized, easy-to-understand complete coverage options and providing dealers with the market differentiation to help them stand out in a competitive market.
"Dealers are the core of our company, and we are constantly seeking ways to improve their business as well as enhance the homeowner experience," said, VP of marketing at Lennox Industries. "The Warranty Your Way limited warranty coverage options provide customizable labor coverage packages that best fit our dealers' business models and the homeowner's needs, leading to stronger customer relationships and upward business growth for our network of exceptional dealers."
Additional labor coverage can be purchased through the Comfort Shield program, which is provided by Service Net Warranty, LLC, part of AIG, and is transferable.