LAS VEGAS — Goettl Air Conditioning and Plumbing announced Laura Rymut as vice president of customer experience, a new executive position within the HVAC and plumbing company.
In her new role, Rymut will focus on elevating the quality of customer experience throughout all Goettl markets in Nevada, California, Texas, and Arizona.
Rymut believes that having an executive level position that concentrates on customer experience will allow her the opportunity to continue the growth of a culture that keeps customers at the center of everything they do.
“As we grow and Goettlize the nation, it’s vital to have consistent world-class customer service in place across all markets,” said Rymut. “I look forward to developing the skill sets of our current and new team members.”
“Providing quality and elevated customer service the right way, not the easy way is essential to continue Goettl’s genuine legacy,” said Ken Goodrich, CEO of Goettl. “The addition of Laura to our team will ultimately provide our customers with the best possible Goettl experience every time.”