NASHVILLE, Tenn. — XOi Technologies, a Nashville-based technology startup focused on developing solutions for the skilled trades industries, reported rapid growth over the past year, thanks to an expanded management team, new strategic initiatives, and acquisition of additional key customer accounts. XOi also announced new features in the XOi Vision™ platform, a cloud solution for field service.
In the past 12 months, XOi has increased its customer base five-fold. The company expanded its presence in Canada and acquired key customer accounts, including two Fortune 500 OEMs in the mechanical industry.
"After having been underserved by software for decades, the blue-collar trades are ready for technological transformation," said CEO Aaron Salow. "With our future-ready cloud solution and a seasoned executive team, XOi has the right people delivering the right solution at the right time for this industry."
"XOi will continue to focus on expanding our integration partnerships with leading field service management software providers and other industry partners, including some of the largest manufacturers and distributors in the country." Said Vice President of Sales Christian Anderson. "The goal of every partnership is to provide additional value to our customers by enhancing the technicians' user experience."
Anderson added, "XOi is unique in the fact that our platform will leverage the same content in different ways to maximize technician efficiencies. For example, photos and videos taken to provide customer transparency on a routine maintenance visit are automatically stored and tagged in the organization's XOi knowledge base for internal future reference."
XOi said it looks forward to releasing new features of the Vision app in the coming weeks. These features are designed to deliver improvements to workflow functionality in order to help service teams capture and consume content, coach greener techs, and collaborate together more effectively in the field. New features include:
- Workflows, which form the foundation of service-related processes, allowing technicians to capture, organize, and document their jobs so that customers, the back office, and the sales team know what was done.
- Shared Knowledge Base, which allows technicians to quickly search over 30,000 digital manuals, wiring diagrams, and rich video content from the top manufacturers. Technicians can access resources on the job site when they need them.
- Vision Assist, which enables technicians to use video calling and augmented reality tools to describe problems in the field, so they can receive real-time solutions from the office or senior technicians.
"Supporting techs in the field has always been a priority for XOi," said Ben Henderson, XOi's chief product officer. "The new Vision platform puts relevant, actionable information in their hands. We've expanded our library of over 30,000 MEP digital assets to save time and frustration over searching the web for answers. Enhanced video conferencing capabilities, designed specifically for the field, enable real-time support from fellow techs, and make it possible for our customers to operate Virtual Support Centers staffed by MEP veterans.”
Publication date: 2/27/2019