Tech of the Month: Dec. 3, 2018
Name: Cecil Williams
Title: Service Technician
Why He’s Tech of the Month: Cecil Williams got his first job in heating and air conditioning 13 years ago, while he was still a high school student attending Kiamichi Technology Centers in southeastern Oklahoma. It was supposed to be a summer job.
“And then, I never stopped doing heating and air,” he said.
Today, Williams works at Martin’s Heating & Air in Fort Smith, Arkansas, doing service, sales, installs, and maintenance. He’s been there since October 2017.
“A year ago, I just walked in and talked to them to see if they were hiring,” he said.
They weren’t, but for Williams, they made an exception.
“He came by our office on a Friday looking for employment,” said Kim Martin, co-owner. “At the time, we were not hiring, but due to his professional appearance and conversation, we quickly changed our minds. We called him back that afternoon, and he started the following Monday. One of the best hiring decisions we ever made.”
Since then, Williams continues to receive weekly praise in customer reviews, raving about his professionalism, his expertise in diagnosing, and his commitment to spending time with the customer to explain the solutions he’s recommending for their heating and air systems.
“Cecil was super skilled and very knowledgeable about heating and air conditioning as well as a very pleasant person to converse with about my air conditioner,” one customer wrote. “Cecil explained everything he was doing and why it was important. I trust Cecil to work on any of my heating and air conditioning items and don’t hesitate when he says a part should be replaced.”
Another customer wrote that Williams’ service call was “honestly, one of the best experiences I’ve had with an HVAC company.”
His positive attitude extends to his colleagues as well.
“Cecil went above and beyond for our company the week after his third daughter was born,” Martin related.
One of the service techs had left on a week-long honeymoon, and the team had a plan for his absence.
“But, as usual in Arkansas, the weather turned unseasonably hot,” she said. “Cecil, without complaints, took on the extra work. He had several after-hours calls and continued to provide an out-of-this-world experience for our customers.”
Williams’ favorite part about the job is the variety of skills he’s been able to acquire.
“As a heating and air guy, you get plumbing skills, electrical skills, carpentry skills,” he said.
And he’s continued to hone those skills through professional development. Last fall, he attended Ultimate Tech in Little Rock for two weeks and earned his North American Technician Excellence (NATE) certification, and he’s planning to attend another class this spring.
“I want to learn more,” he said, “to continue to be the best HVAC guy I can be.”
Publication date: 12/3/2018