MORSCO, Inc., a Fort Worth, Texas-based distributor of commercial and residential plumbing products; heating and cooling equipment; pipe, valves, and fittings (PVF); and underground utility products, is launching a suite of online solutions offering customers a robust e-commerce experience that’s much more than just a website and shopping cart.
Two of the sites – ExpressPipe.com and MorrisonSupply.com – supporting MORSCO’s Express Pipe and Morrison Supply brands, are already live. Sites for Farnsworth Wholesale, Wholesale Specialties, Murray Supply, and DeVore & Johnson are in beta testing and are scheduled to launch this quarter, bringing six of MORSCO’s eight brands to the Online Solutions platform by the end of 2017.
Each of MORSCO’s Online Solutions offer a personalized experience that includes:
- More than 200,000 products with technical documents, organized into customer-specific catalogs.
- Real-time pricing and local availability.
- Material order, release and tracking for delivery or pick-up at a local branch.
- Access to invoices and proof of delivery for easy record keeping.
- Integration with a customer’s purchasing system and job management tools.
- Much more, with 24/7 access from a desktop, tablet, or mobile phone.
“We design our online solutions side by side with customers and associates to get their jobs done faster, whether on a job site, on the go, or in the office,” said Darren Taylor, MORSCO CMO. “Nearly every customer who tries it uses it regularly to get quotes, check local inventory, quickly order for scheduled delivery and much more. We also invest in training and data so our solutions become an indispensable part of our customers’ everyday lives. With online solutions we’re making MORSCO easier to do business with and providing better, faster service, while still maintaining an unmatched level of face-to-face support for local customers.”
“Our experience has proven that MORSCO’s online solutions are much easier to use than other e-commerce sites,” said Rich Langenwalter, vice president, Trilogy Plumbing. “It is certainly more complete than what local distributors offer, if they offer an online option at all. MORSCO’s online solutions work seamlessly and improves our work flow between the field, job sites and our offices.”
Publication date: 12/7/2017