ST. LOUIS — As connected-home technology grows increasingly popular, consumers are looking for tech solutions that make life easier but don’t require an engineering degree or quickly become obsolete. Maybe that’s why the Sensi™ Wi-Fi Programmable Thermostat landed top customer satisfaction marks in the inaugural J.D. Power 2016 Smart Thermostat Satisfaction Report SM.

The J.D. Power report found that ease of installation and usage were key factors in overall satisfaction with smart thermostats.

“Consumers are gravitating toward products that are not just smart but that also provide clear additional value to our lives without a lot of hassle,” said Robert T. Sharp, executive president of Emerson, commercial and residential solutions. “The J.D. Power report shows what professional heating and cooling contractors and consumers have already experienced: The Sensi thermostat is reliable, simple to install, and a great investment. It also makes it easy to control your home comfort from anywhere, with the touch of a button.”

In addition to ranking highest in overall customer satisfaction, J.D. Power recognized Sensi thermostat as the highest scoring smart thermostat brand in the areas of ease of install/setup, reliability, energy efficiency, price paid, and internet connectivity.

“Smart thermostat customers are taking a hands-on approach to researching, buying, and installing a product that allows them to have, in effect, a hands-off experience,” according to J.D. Power.

The Sensi thermostat, one of the most affordable choices in the connected-thermostat category, has several differentiating features. Whether the thermostat is installed by the consumer or an HVAC contractor, the Sensi thermostat provides detailed instructions and videos that clearly show each step from start to finish. With the in-app contractor designation feature, HVAC professionals can leave behind a virtual business card for customers to reference and get assistance when needed. It offers precision temperature control with +/- one-degree accuracy, and it earned Energy Aware™ certification. Consumers can also use the Sensi thermostat with popular smart-home platforms, including Wink and Amazon Echo.

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Publication date: 2/3/2017

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