March 2016 Tech of the Month: Bro Krungglai
Tech of the Month: Bro Krungglai
Name: Bro Krungglai
Title: Master technician, Eco-Green Air Inc., Raleigh, North Carolina
Why He’s Tech of the Month: Bro Krungglai, a master technician with Eco-Green Air Inc. in Raleigh, North Carolina, is known for his exceptional technical and troubleshooting abilities as well as his strong work ethic and compassion for others. He is the lead installer and service technician for all the company’s mini-split products and also serves as lead installer for traditional products.
Originally from Vietnam, Krungglai’s family immigrated to the U.S. in 1996. “His father assisted the U.S. Army during the Vietnam War, where he named his son Bro after a common slang term that he heard American soldiers call each other,” explained Alan Stephens, president of Eco-Green Air. “His family was able to gain immigrant status after the war.”
“We hired him for a few jobs that were temporary and found him to have a great work ethic and skills … along with his innate mechanical skills,” Stephens said. “He rapidly became a skilled installer, and once we became a prime dealer in Fujitsu mini splits, he became indispensable because he had a knack for being able to take things apart and put them back together without losing a screw.”
Krungglai also has exceptional customer service skills, Stephens said.
“The customers absolutely love him, and when they request preventive maintenance at their houses, they are willing to wait for him to personally service their equipment,” he said, adding that Bro “doesn’t like to make customers wait for service on the next day, especially when the customer is elderly or has small children.”
“I like to make people happy,” Krungglai said. “When I go into a house with no a/c and fix it, they have a big smile and thank me very much. I love to fix things and to install things that are strong.”
Krungglai said he is eager to learn more about ductless systems.
“I know more and more ductless [units] are being installed, but not too many people like to fix them,” he said. “I want to learn everything about how to fix them.”
Publication date: 3/28/2016