SAN FRANCISCO — SightCall and ServiceMax have extended their partnership with the announcement of SightCall Visual Service™ for ServiceMax, which the companies said provides field technicians with the ability to share field issues and get remote guidance with live video, picture sharing, annotations, and co-browsing technical documentation.
ServiceMax provides the field service industry with software to improve technician efficiency and lower business costs. SightCall Visual Service for ServiceMax is designed to raise field service efficiency to a new level by enabling technicians to engage in live visual interactions with staff experts to share their field issues in real time.
Leveraging SightCall, field technicians can use the back camera of their smartphone or tablet to provide a complete view of the situation in the field. Remote experts can then pause live feeds, highlight issues, point out key items, and even share technical documentation directly to the field technician’s device. Increasing understanding and sharing knowledge with field techs can lead to faster troubleshooting and better problem resolution.
With SightCall Visual Service for ServiceMax, the companies said, technicians are not alone in the field and no longer need to be a master of everything.
For more information about SightCall Visual Service for ServiceMax, visit www.sightcall.com/visual-service/.
For more information about ServiceMax, visit https://servicemax.com.
Publication date: 11/17/2015