Company: Survey Square
Product: Survey Square
Description: Survey Square is an online survey tool that allows HVAC companies to track and manage customer reviews that come into their systems. These reviews are tied to individual technicians so a company can easily track field performance. In addition, the Action Tracker also provides a way to see these reviews and allows service managers the ability to handle any issues regarding customer complaints or requests. This allows service managers to spot trends in performance, so they can track top performers and identify the low performers for coaching. The online tool also provides a platform for social media management and the ability to send automatic emails to customers interested in learning more about a company’s products and services.
Contact: 913-712-9882; www.surveysquare.com/home-comfort/