HAVERTOWN, Pa.— Coscia Communications Inc. has announced that the new fourth edition of Steve Coscia’s book, HVAC Customer Service Handbook, has exceeded 10,000 units shipped. The book is currently taught at more than 120 colleges worldwide.

The book was written to help HVAC technicians improve their soft skills. Coscia revised the fourth edition with 60 percent new material — all based on actual field experience.

For more information and to order, visit www.coscia.com or call 610-853-9836.

Publication date: 6/1/2015

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