MOUNTAIN VIEW, Calif. — Frost & Sullivan has recognized Armstrong Fluid Technology with its 2014 European Frost & Sullivan Award for Customer Value Leadership. Frost & Sullivan said Armstrong’s strong solution portfolio, complete with pumps, hydronic systems, controls, and aftermarket services, has positioned it as a one-stop shop for fluid technology solutions. Armstrong delivers equipment, as well as complete HVAC systems with fully integrated controls, to provide end-to-end fluid solutions.

“Not content with merely developing a range of products, Armstrong has built a fully integrated building energy solution that ensures optimal energy consumption, improved operating flexibility, and lower installation and lifecycle costs,” said Sivakumar Narayanaswamy, Frost & Sullivan industry analyst. “Furthermore, the company strives to enhance customers’ ownership experience by developing products that will increase comfort while being environmentally sustainable.”

Frost & Sullivan said Armstrong also strives to provide an excellent aftermarket experience through a tailored service that augments the equipment’s performance over the course of its lifetime. It provides support during the commissioning and installation of equipment and ensures the timely availability of spare parts, both for its own equipment and that of other manufacturers.

A key aspect of Armstrong’s value proposition is its extensive training program. It conducts technical training courses for its representatives and service dealers on the effective maintenance and operating procedures for its equipment so that customers can enhance the overall efficiency of their facilities. Europe has shown a rising preference for on-site training and Armstrong is catering to this need.

In 2013, Armstrong determined to maximize its operational efficiency through a global rebranding initiative, wherein its group of companies is now known by the brand name Armstrong Fluid Technology. The creation of a unified brand name has added greater clarity to customers’ perceptions of Armstrong and its products and services.

“The establishment of a global organization structure is expected to play a key role in streamlining work processes, which will, in turn, have a direct impact on the operational efficiency,” noted Narayanaswamy. “Armstrong has an extensive international presence, with manufacturing facilities in three continents, along with sales offices and subsidiaries across the world.”

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Publication date: 12/8/2014

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