LAWRENCEVILLE, Ga. — Encompass Supply Chain Solutions Inc. announced that Panasonic has transferred its HVAC and power tools spare parts business to Encompass.
Panasonic has notified its HVAC and power tools account holders that they should begin ordering parts through Encompass instead of Panasonic direct. These accounts will remain open with Panasonic through July 1, 2014, to allow for any backorders to be processed. After July 1, any remaining backorders will be cancelled and must be reordered through Encompass.
“We are very excited to be expanding our relationship with Panasonic into new vertical markets beyond consumer electronics,” said Robert Coolidge, Encompass president and CEO. “Encompass is ready to leverage our expertise and success with the Panasonic consumer electronics parts supply program to HVAC and power tools.”
Brad Moszkiewicz, Panasonic director of service delivery, said Panasonic continues to evolve its aftermarket support strategies to streamline operations and improve customer satisfaction.
“Over the past several months Encompass has fully met our expectations for parts support for our consumer electronics service network, and we anticipate the same high level of service for our HVAC and power tools servicers,” said Moszkiewicz.
For more information on Panasonic, visit http://shop.panasonic.com/hvac/.
For more information on Encompass, visit www.encompass.com.
Publication date: 6/9/2014