CRM Extensions extends the company’s Service Management data to Microsoft CRM. This provides users a complete view of customer information across finance, operations, sales, and marketing. Microsoft® Dynamics™ CRM is a customer relationship management solution that provides the tools needed to create and maintain a clear picture of customers, from first contact, through purchase, and beyond. Key integration points between CRM and Service Management include customer account information, location dashboard, and reporting. A focus on these areas allows companies to easily share critical customer information with nontraditional users of the company’s software. This expansion of visibility and scope will help sales team members provide a new level of customer service, states the company.

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