Lennox, based in Richardson, Texas, is a leading manufacturer of residential heating and air conditioning equipment. The agreement with Service Net will allow Lennox dealers across North America to offer extended service protection on any HVAC system sold through the dealer.
Service Net will provide 24-hour/7-day customer telephone support, marketing, sales, and training assistance.
Service Net (www.servicenet.com) is a service management company that creates, markets, and administers warranties and service contracts for manufacturers, retailers, and distributors of durable goods, including home appliances, HVAC equipment, pools and spas, and other products. The company provides service contract underwriting and marketing, customer telephone support and claims processing, and manages and dispatches a network of more than 43,000 technicians to service a product when necessary. The company is headquartered in Jeffersonville, Ind., and maintains sales offices in Denver, Atlanta, and Irvine, Calif.
Publication date: 04/14/2003