The Service World Expo announced HVAC industry icons Ron Smith and Matt Michel will share the podium for a special “Legends of the Industry” presentation at the inaugural Service World Expo, to be held at the Tropicana Hotel, Oct. 26-27, 2016, in Las Vegas.

As an owner or service manager of a residential HVAC service company, your energy is a finite resource and you need to manage it. If your team is always coming to you for solutions, you may be the source of all energy for your company. This is a draining place to reside.

In the world of HVAC residential service, everybody’s doing outbound calling, but not many are doing it well. What do I mean by not everyone is outbound calling well? It’s simple; your people hate making the outbound calls, and your customers can hear it in their voices.