Every year, the majority of us—some studies suggest over 90 percent—make plans for the New Year. These resolutions may include breaking old habits, going to the gym, making more money, growing our business and team, or becoming a better version of ourselves. However, the reality is very few stick to these resolutions.
What leeway do your customer service, dispatchers, and inside sales reps have at their disposal when it comes to recovering revenue for your organization?
It’s becoming more and more important to maximize every opportunity to gain a customer. It’s just as important to save every customer that you can, especially if it means keeping them from going to your competition.
What leadership example do you set when working with your top performers?
You know what I mean. Do you have a different level of tolerance for certain employees, just because they produce enormous amounts of revenue?
So, you see all the lost opportunities slipping away. You’ve recognized that your service techs, customer service reps (CSRs), and comfort advisors aren’t converting 100 percent of their calls, and you know there has got to be something out there to help recover some of that lost revenue. Right?
By your team making the effort to improve themselves, it helps them bring more value to our amazing customers while making them a greater asset to the company. It will eventually lead to more money and opportunity. Everyone in the company should be working on becoming better at their jobs every day.
Do you feel like you’re running a daycare more than a home service company at times? Well, before you start blaming your team for any headaches, it might be time to take a moment to evaluate the “why.” The answer may be staring you right in the face every morning.
Disaster plans are one of those things we all know we need, but never get around to creating. That tends to bite our business right in the rear when trouble comes. The weather events of the last few months have brought this topic to the top of everyone’s minds, and I want you to think about acting while the memories are still fresh.
You may have read my colleague Gresham Ard’s blog post, “Training: Where to Start?” If you haven’t, start there, like the title says! Once you’re familiar with the foundations of great training, here are three more things to do that will help boost the effectiveness of your training sessions.