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Home » Authors » Justin Jacobs

Articles by Justin Jacobs

front door arrival

Customer Retention Starts at the Front Door

Justin Jacobs - The ACHR News
Justin Jacobs
April 12, 2025

Contractors lose 11% of their base yearly, but there's a surprisingly simple solution. 


Read More
Contractor looking at design sheets

What Do People Want from You?

Justin Jacobs - The ACHR News
Justin Jacobs
January 15, 2025

Creating a genuine human connection with customers can help HVAC contractors dominate their market.


Read More
Contractor with a Plan

How HVAC Contractors Can Get a Plan in Place

Five-year plan to fail
Justin Jacobs - The ACHR News
Justin Jacobs
July 9, 2024
A lack of vision and planning is keeping many contractors from succeeding.
Read More
Success

Success Isn’t Magic — It’s Goals and Planning

In order to achieve success, you have to plan for it
Justin Jacobs - The ACHR News
Justin Jacobs
January 7, 2024
Putting a strategy appointment on the books for 2024 will help contractors ensure that their business is heading in the direction they want it to go.
Read More
Customer Retention

Customer Retention: Relationships Are the Goal

The three most important words of business success are retention, retention, and retention
Justin Jacobs - The ACHR News
Justin Jacobs
October 16, 2023
If the only time customers are hearing from you is when you’re asking them to buy, then it won’t be long before the relationship (if I can even use the word here) will be seen as one-sided and predatory.
Read More
HVACR Customer Retention

HVACR Customer Retention: Loyalty Leads to Long-Term Relationships

Loyalty can’t be bought; it must be earned
Justin Jacobs - The ACHR News
Justin Jacobs
June 24, 2023
Seventy homes per 1,000 in your database leave each year because they felt like you didn’t care enough about their business to warrant a second call.
Read More
Pick Pocket

HVAC Marketing: Don’t Let Your Pocket Get Picked

At the end of the day, marketing is about trust on both ends
Justin Jacobs - The ACHR News
Justin Jacobs
April 6, 2023
There are plenty of good, ethical marketing options still out there, but how does a contractor know which to trust and which will simply pick their pockets?
Read More
Phone Call.

HVAC Contractors: Don’t Ignore the Customer at the Door

Justin Jacobs - The ACHR News
Justin Jacobs
September 28, 2022
Reality strikes us pretty hard when we realize that most incoming leads a business receives are wasted. Are we asking for more customers while ignoring the one standing at the door, wanting to buy?
Read More
Marketing HVAC.

Should I Pause My HVAC Marketing When Business is Good?

Justin Jacobs - The ACHR News
Justin Jacobs
June 24, 2022
We might not know exactly when the weather will shift, but we do know that it will happen eventually. That’s why marketing should never stop.
Read More
Questions and Answers

Simple Answers Inadequate for Complicated Contractor Problems

Justin Jacobs - The ACHR News
Justin Jacobs
April 23, 2022
Don’t let yourself or some smooth-talking salesman rush you into signing anything before your own specific needs have been properly analyzed.
Read More
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