Mark Brewer is the global industry director for service management at IFS. He has been helping organizations drive business transformation for more than 20 years and has worked for some of the largest service organizations, including Coca-Cola, Dell, GE Healthcare and ThyssenKrupp. In March 2017, Brewer was named one of the most influential people in field service by Field Service News. For more information, visit http://www.ifsworld.com/us.