Joanna R. Turpin

Keeping the number of callbacks to a minimum is the goal of any HVAC contractor, and one way to do that is to increase the amount of training that they — and their technicians — receive.

Many would like to see HVAC manufacturers demand proof from their dealers that systems have been installed and serviced correctly. But, commissioning takes time and costs money for all parties involved.

Many HVAC contractors like to provide warranties that offer longer labor terms, which they say gives customers more peace of mind.

When high-end equipment does not live up to consumer expectations, the culprit is almost always improper installation. The bottom line: Properly sizing, selecting, and installing HVAC equipment is critical to ensuring energy efficiency and comfort.

OEMs are offering their own smart energy management systems that they say satisfy this demand by offering the ultimate in convenience, comfort, and energy savings.

A fair number of consumers do not mind spending more for a system that provides premium comfort, higher efficiency, and is aesthetically pleasing — especially if it’s going to be installed in a high-end home.

Regardless whether a contractor thinks a complaint is valid, it’s important to respond as quickly as possible to mitigate the situation.

Most of the time, it will be possible to come up with a solution to an IAQ problem, and contractors should take that opportunity to educate consumers on the health and comfort benefits of IAQ products.

This on-demand model has spread quickly into others markets, as well, and apps are now available that connect consumers with local freelance labor that can provide everything from same-day grocery delivery to dog walking to handyman services. 

More often than not, homeowners are finding the new crop of heat pumps — boasting greater comfort levels and higher efficiencies — to be an attractive option.