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John Zink is the Director of education and programs for the Educational Foundation of the Plumbing-Heating-Cooling Contractors-National Association (PHCC). The PHCC Educational Foundation provides business management training for p-h-c contractors and their employees. Zink can be reached at zink@naphcc.org or 800-533-7694. You can read more business tips online at www.foundation.phccweb.org.
The perception of arbitration being a cheaper, faster, and more “fair” way to resolve a dispute seems to have taken a foothold in the minds of the average person, but do these perceptions hold true?