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A world-class team translates into superior customer service and high-quality work, which enables you to create satisfied customers. Satisfied customers will not only stay with you for the long term, but will also send you referrals.

When thinking about their career options, today’s youth are not choosing to pursue the trades. This is not due to stupidity. They’re simply ignorant to what a career in the trades can offer. What a change from 30-plus years ago, right?

You may have noticed that the contractors featured in The NEWS as “The Best Contractors to Work For” seldom mention the availability of qualified people as a problem. The reason is, they treat their people right. That means they are paid fair wages, given appropriate benefits, and treated with gratitude.

If the right business model is deployed, a connected home division can be extremely lucrative. It offers the equivalent of mailbox money or insurance residual income for HVAC contractors. Even better, the revenue will only grow over time and is unrelated to seasonal demand.

St. Louis is home to the largest rental car company in the world — Enterprise Holdings. Besides Enterprise Rent-A-Car, the company owns National Car Rental and Alamo Rent a Car.

Most of us start the year off with a few goals. You might want to lose weight by getting on an exercise program and eating better.

Referrals from delighted customers have always been the least costly and most effective way to acquire new customers.

The HVAC industry faces a shortage of skilled labor. There is no question about it. However, the industry’s problem does not need to be your problem.

I have always been very proud of our company. We are 123 years old, we have received a number of awards — both locally and nationally — and our customer reviews are generally very good.

The new U.S. steel and aluminum tariffs are, at best, unsettling for the HVAC industry, nation, and world economy. Here is how the tariffs can be expected to impact the HVAC industry.