It is just the society we live in these days. There is a general lack of patience, and when anything goes wrong, people want their pound of flesh. It is your job as the leader of your business to prevent your employees from taking the bait.
Some contractors take these jobs; after all, a couple hours’ pay is a couple hours’ pay. Some dabble, and some flat-out refuse the work. Often, it’s less of a deal than it might seem — both for the contractor, who probably realizes that upfront, and the customer, who probably doesn’t.
Across the nation, many contractors have prepared for the new year with plans of growth, improvement, and a bevy of changes to increase their businesses. Although they may be prepared, unknown factors exist, and contractors have questions as to what the year might hold.
According to Michael Riegel, director of A/E/C Business Strategies in New York, communication of what is truly meant by a no must be done clearly and positioned correctly.
The following remarks were made regarding the article “Let’s Just HVAC and Netflix,” written by Kyle Gargaro, editorial director for The NEWS, published Dec. 24, 2018.
To support Marshall, Johnson Controls donated a YORK® heating and cooling system with a Wi-Fi® capable YORK touch-screen thermostat to better assist him with adjusting his home’s temperature without the need to get up. Wright Mechanical donated the HVAC installation services for the veteran’s new home.