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If your employee is involved in an accident while working, you can be held liable. Where a company knew or had a reason to know that a driver of its commercial vehicles could create a risk of harm to others, it creates a “negligent entrustment.” And the stakes can be high.

Do you want to be great at solving employee performance problems? If you are talking with employees about the details of their work on a regular basis, then talking about small problems should be something you do as a matter of course.

In a recent NEWS’ column titled “Fraud and Theft Prevention Need Attention,” the topic of risks that businesses take was discussed and it concluded with the mention of a Q&A document from the Dwyer Group. This document has now been made available to The NEWS for publication.

Rather than diverting attention and finances during periods of lower Workers’ Compensation rates, employers can benefit by taking steps to guarantee long-term savings. Here are eight mistakes employers should avoid so they can achieve long-term Workers’ Compensation savings.

The Equal Employment Opportunity Commission (EEOC) recently weighed in with new guidelines outlining how working parents or those caring for elderly parents may be able to claim discrimination in the workplace. The guidance indicates that employers must take extra care when dealing with caregivers.

We’ve covered a lot of ground so far in this series, and in this, our final segment, we’re going to focus on the actions that a technical professional can take when providing outstanding customer service.

Accountability is the new watchword in just about every business. But what does it really mean? Accountability means having to answer for one's actions. The idea is compelling. Here’s how to make it work.

This segment of the article series discusses communication skills for technical professionals. Some technicians try to avoid the customer service side of the job, but that’s something that is impossible to do.

Many organizations promote non-management employees who perform well into management positions. Often, however, these new managers are not prepared to perform the basic tasks of management.

This article discusses some of the things that technicians need to understand about customers and what they want from a technical professional or any business they buy from.