Refrigerant manufacturers through late April and early May announced larger than previous increases in the per pound cost of R-22, by far the most widely used refrigerant in air conditioning. Some sources in the industry are speculating that a 30-pound canister of R-22 that cost around $75 in late April could be near $125 once the increases are eventually passed along to contractors.
Safety must be integrated into the workplace in an efficient manner that will not hamper productivity. Before that can happen, some attitude adjustment may need to take place.
It
isn’t fair to present an article full of communication complaints without
also offering some solutions. In fact, the industry has been working on several.
Sometimes the most important messages are lost in
translation, or worse, they simply weren’t given. The NEWS stepped up to offer
the various key industry segments the opportunity to give their opinions on where the
industry’s biggest communication gaps lie.
"Climate control has become a highly skilled trade, but it
remains hard for the industry to attract young people.” John Conover, president of Trane in the
Americas, set the tone for this Special Report, as
he captured what is often referred to as the No. 1 challenge the HVACR industry
faces.
If
more salespeople were as good at making sales as they are in losing them, they
could write their own ticket just about anywhere. Here’s
a checklist of 18 behaviors that contribute to losing sales instead of closing
them.
Steve
Coscia said there is definitely a correlation between customer retention and
proactive customer service behavior. The speaker at the National Association of
Oil Heat Service Managers’ (NAOHSM) annual meeting in Hershey, Pa., had a
decades-old study to back up his statement.
Jeff Gaines, owner of Comfort Systems, works on the small end of the rooftop unit market. His company specializes in residential packaged systems. In fact, Gaines says the company is 100 percent residential. System sizes range from 2-5 tons, said service manager Sean Hayes.
According to Lennox, humidity control and system servicability in rooftop units (RTUs) go a long way toward keeping commercial customers happy. They can also make HVAC contractors look like heroes by keeping energy costs down.
RSS
