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Home » soft skills

Articles Tagged with ''soft skills''

When dealing with an angry customer, the general consensus among experienced HVAC contractors is always the same: start by listening.

Responding to Angry Customers

Contractor share tips to stay cool when customers get hot
Kimberly Schwartz
February 15, 2016

While some folks are harder to please than others, HVAC contractors say there are proven practices that can help prevent a tense situation from escalating. And, with the right tactics, you can even turn an angry customer into a happy, satisfied one.


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Empathy, Attitude, and Other Soft Skills that Translate into Hard Dollars

Use these skills with every team member and stakeholder on the project
Heath Suddleson
September 21, 2015

There is one soft skill that is, perhaps, at the root of many others and that is empathy. Empathy is the ability to share another person’s feelings or concerns. Use this skill with every team member and stakeholder on the project.


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Saying Good Morning, What a Concept!

Kostora
Nick Kostora
February 4, 2015
Just how valuable is a simple hello?
Read More

Keep the Spirit of Giving All Year Long

Generosity Flourishes During the Holidays, But Why Should it Stop There?
Jen Anesi Headshot
Jen Anesi
December 22, 2014

It’s the small things that mean the most. So, however you celebrate the holidays this year, be sure to hang on to that spirit of giving into 2015 and beyond.


Read More
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