ROCKVILLE, Md. - The Mechanical Service Contractors of America (MSCA) has introduced a new Website that provides contractors, building owners, and the public with information on the MSCA STAR Qualified Contractor Program. The Website,, includes separate sections for contractors and customers. There is also an interactive map that allows users to locate an MSCA STAR contractor anywhere in the country.

The customer section of the Website provides information on the program and why hiring an MSCA STAR contractor is a prudent choice for their buildings and facilities, says the association. This section also explains how all the qualification criteria for the program make a difference when selecting a mechanical service provider. The value MSCA STARs place on their highly trained and skilled workforce is described, as is the importance of an independent assessment of potential MSCA STAR applicants. Customers can also find MSCA STAR contractors in their area, with direct links to each company's Website.

In the contractor section of the website, prospective applicants can learn about the value of STAR qualification to their company and discover the criteria required to be a STAR. They can also learn about the marketing support they will receive as a STAR and can download the MSCA STAR Qualifier Kit, application form, and instruction sheet.

The Website also includes a password-protected members-only section where MSCA STARs can access an array of marketing materials, newsletters, and graphics to assist with their promotion efforts.

The MSCA STAR Qualified Contractor Program began in 2004. To qualify, a contractor must complete a detailed application and provide evidence that they meet or exceed the standards set by MSCA. The contractor must have a proven track record in the HVACR industry; employ UA STAR certified technicians; have a documented safety and health program and an outstanding safety record; provide ongoing education to all employees; have an established tool inventory system; utilize photo ID cards for security reasons; and offer outstanding customer service.

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Publication date: 05/08/2006