Agentek equipped Maytag drivers with Intermec PPT760 mobile computers with integrated GPRS and 802.11 radios. Some trucks in remote areas are supplemented with Wireless Matrix MBS multi-mode radios to ensure complete network coverage. According to Agentek, by communicating wirelessly from inside a customer's home, each technician is able to draw information needed from both the hand-held computer database and the enterprise systems at Maytag within seconds. Maytag technicians will also benefit from turn-by-turn voice-directed driving directions right on the mobile device. Maytag intends to provide the application to all of its technicians this year.
Publication date: 10/11/2004