LINTHICUM HEIGHTS, Md. — Arundel Cooling & Heating Co. Inc., located here, has become one of the first heating and cooling dealers in the country to be named a Carrier Factory Authorized Dealer. According to Carrier, it designed the endorsement in order to “promote quality, excellence, and attention to detail in solving the heating and cooling needs of homeowners by Carrier dealers.”

Jack Van Horne Sr., owner of Arundel Cooling & Heating said, “Our business was established in 1971 on the promise that providing excellent customer service would be our number one goal. When Carrier introduced the program earlier this year, we saw it as an opportunity to expand on that promise.”

Arundel serves the needs of commercial and residential customers across six counties in the Greater Baltimore area.

Carrier Corporation says that it is the only manufacturer to offer a national, standards-based endorsement program, and stringent participation requirements must be followed in order to become a Carrier Factory Authorized Dealer. This includes U.S. Environmental Protection Agency (EPA) certifications and local licensing; North American Technician Excellence (NATE) certification of at least 50 percent of the dealer’s technicians; a commitment to offer a 100 percent satisfaction guarantee on all installations; and training and testing on sales and business through Carrier’s Online University.

“When homeowners see the Factory Authorized Dealer label, they can count on peace of mind and a ‘no risk’ option,” said Nitish Singh, Carrier channel marketing manager. “This means fewer, if any, callbacks, hassle-free transactions, and superior customer service.”

Publication date: 06/02/2003