New versions of the Escalation Manager and ReportAnywhere tools, which run on Rules-Based Management™ (RBM) technology, are available. RBM enforces rules that have been predetermined by the customer by engaging a series of alarms for action. Escalation Manager automates and controls work order management by triggering a series of alarms and designating actions to be executed. The ReportAnywhere tool enables service businesses to schedule and distribute different types of reports to key personnel via fax, e-mail, or the Web.

Data-Basics Inc., 9450 Midwest Ave., Cleveland, OH 44125; 800-837-7574 or 216-663-5600; 216-663-5454 (fax);

eProduct #183