DALLAS — Success Group International (SGI) held its spring 2019 Expo at the Grand Hyatt San Antonio. The expo offered presentations and panel discussions on topics pertaining to the residential contracting industry and focused on performance management.
SGI devoted an entire day of its expo to performance management. It provided a 40-page instruction guide along with an eight-part video training series for member contractors to implement in their businesses. The system focused on three critical components: setting expectations, tracking, and coaching.
“We talked to some of the largest, most successful residential contractors across the U.S.," SGI President Rebecca Cassel said, “along with leveraging our network of coaches who’ve been in the industry for decades, to develop this new process. Our members will have a better understanding of how to help their people be happier and more productive in their jobs. When your people love what they do, their passion exudes to customers, leaving them with a better service experience.”
SGI announced that the next expo, celebrating the organization’s 20th Anniversary, will be held in Dallas from Sept. 30 through Oct. 2.
Publication date: 5/13/2019