LONG ISLAND, N.Y. — T.F. O’Brien is celebrating 85 years in business on Long Island. From what began as a one-man show to a full fleet of over a dozen service vehicles and a team of 40 employees, one thing has remained constant: T.F. O’Brien’s commitment to its family and its Long Island roots.
In 1934, the first of four generations to follow founded his Long Island-based HVAC company: the late Thomas Francis O’Brien, grandfather to today’s co-owners Kerry, Thomas Jr., and Christopher O’Brien. Their maiden storefront in Richmond Hill Queens serviced appliances and commercial refrigeration, but in order to meet the ever-evolving needs of their community, they expanded into air conditioning in the 1950s. Ten years later, they warmed up to the heating industry. Their present-day shop in New Hyde Park opened in 1967 and has been servicing both residential and commercial Long Island ever since.
Kerry, Thomas Jr, Christopher O’Brien spent their childhoods living and breathing HVAC. For middle child, Kerry O’Brien, the store was his stomping grounds, where he thirstily absorbed as much about the business and customer interactions as he could.
“I loved being around the technicians and the customers,” he said. “Every day was different. I never got bored.”
Kerry O’Brien became president of the company in 2004. His son, Patrick O’Brien, now manages the installation department, making him the fourth generation of O’Brien’s in the business.
Managing to both endure and thrive as a business for over three-quarters of a century means being able to adapt and evolve — whether it is by embracing the latest technology or keeping up-to-date on industry trends. Kerry O’Brien credits the generations of his family before him with exemplifying that attitude.
“My father and grandfather always said, ‘The one constant is change,’” Kerry O’Brien said. “Our company is a lot different than it was in their day — everything from the equipment, materials, and tools that we use to the way we interact and communicate with our customers. It seems now the rate of change keeps increasing. It’s a challenge, and it’s exciting to keep up.”
Following his father and grandfather’s advice to embrace change, Kerry O’Brien believes in constantly learning and training to stay on top of the industry.
“The only way to achieve exceptionalness is to continuously train and educate all of our people to provide the best possible solutions to our customers,” Kerry O’Brien said.
Offering training and educational opportunities does more than just encourage success of the business; it increases employee satisfaction and the likelihood T.F. O’Brien staff will stick around for a long time.
“Providing these kinds of advanced educational tools makes us a great place to work,” Kerry O’Brien said. “Our people enjoy striving to be the best.”
T.F. O’Brien’s accolades are a testament to its drive for success. The company has collected multiple accreditations, including Carrier’s President’s Award in 2011, 2013 and 2014; and an Angie’s List Super Service Award in 2015. It also serves on the local National Association of the Remodeling Industry (NARI) board.
Kerry O’Brien feels the community has a lot to do with the success T.F. O’Brien has seen and cannot imagine his family or his business anywhere else.
“Long Island is a great place to live and work,” he said. “We love being part of the community.”
Publication date: 4/16/2019