MINNEAPOLIS — Daikin Applied has enhanced its relationship with Thermosystems to strengthen sales and service capabilities in the region.
Thermosystems is Daikin’s existing manufacturer sales representative in the Chicago metropolitan area, northwest Indiana, and central Illinois. Beginning Jan. 25, Daikin Applied has combined its factory service business with Thermosystems’ existing sales and service team, making Thermosystems Daikin’s authorized factory sales representative and service provider in the region.
Thermosystems has built the business by making customers its No. 1 priority.
“Combining the Daikin Service and Thermosystems teams gives us unparalleled ability to exceed our customers’ expectations,” said John Dolan, president, Thermosystems. “We can now ensure a great owning experience through every stage of the building system’s life cycle as well as provide expertise and responsiveness to our customers from installation through replacement. This move clearly shows that Daikin has confidence in our ability to win in the marketplace.”
Thermosystems has represented Daikin Applied for 20 years in the region.
The move allows Daikin to provide one face to the customer for both equipment and service. It also streamlines customers’ experience with Daikin and Thermosystems, allowing both parties to better respond to customers’ needs.
Kirk Thorne, executive vice president of sales, marketing, and aftermarket, Daikin Applied, believes this change continues to fuel Daikin’s competitive advantage in the market.
“We value our independent representatives’ customer focus and entrepreneurial culture,” Thorne said. “Our reps are the best in the industry, and combining teams makes us an unmatchable force.”
Thorne also emphasized that Daikin’s strategies are market-based.
“This enhanced relationship is well suited to the market conditions and capabilities of both Thermosystems and our service operations in the Chicago region,” he said. “Every market is different, and Daikin will continually evaluate each of its markets individually to ensure we have the best structure to serve customers. Our end goal is to create the best outcomes for our customers by aligning with top talent to build the strongest organization in the marketplace.”
For more information, visit www.daikinapplied.com.
Publication date: 01/29/19