INDIANAPOLIS — Carrier Corp. is working with American International Group Inc. (AIG), a global insurance organization, to offer two new labor warranties as part of product registration. By offering the labor warranties during the product registration process, it eliminates time-consuming, excess administration for dealers. 

Two warranty options are being offered to dealers. The Select enhancement will ease the amount of time, clicks, and data entry for dealers as the labor warranty purchase is now integrated with the product registration process. A call-to-action will prompt the dealer to add labor coverage through an intuitive portal where product and consumer information will be automatically populated from the data entered into the product registration site. With this option, customers can also add the labor warranty themselves with just three clicks. Or, the Advantage enhancement is an option for dealers to include a pre-selected labor warranty to every registration systematically. A one-time online portal setup to determine what coverage level should be automatically
applied will eliminate nearly all of the administrative tasks associated with the labor warranty purchase.

“Carrier is proud to be working with an industry leader like AIG in order to offer these two beneficial programs,” said Becca Lewis, manager, programs and analytics, Carrier Residential. “With Select and Advantage, dealers can choose the labor warranty purchasing option that is best-suited to their business and have peace of mind that this will save them significant time during the purchase process.”

“The Select and Advantage purchase paths provide an innovative solution to drastically reduce the administrative work required to process warranties,” said Billy Leonard, vice president, HVAC Division, AIG Warranty. “With either a few clicks required to complete an order through the Select purchase path or by eliminating all upfront processing through the Advantage purchase path, dealers will see significant improvements in their overall experience. Carrier has always been viewed as an industry leader in our market, so it was natural that AIG targeted Carrier to be among the first movers for our new product.”

Publication date: 12/12/2018

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