AMARILLO, Texas — Gary’s Heating and Air Conditioning Inc. received a 2018 BBB International Torch Award for Ethics from the Better Business Bureau Institute for Marketplace Trust. These awards are presented to businesses in recognition of best practices in leadership, character, and organizational ethics. The company won this national award in the tier for companies who employ between 11 and 99 people.

“This year’s winners provide proof that success in business does not happen by accident and is not accomplished through shortcuts," said Melissa Trumpower, executive director of BBB Institute for Marketplace Trust. "It requires a commitment and dedication to ethical leadership, to fairness in the marketplace, and to honesty and trustworthiness in day-to-day operations. Those are the very hallmarks of this year’s BBB International Torch Awards honorees.”

Gary's Heating and Air Conditioning has served residents in Amarillo, Texas, and the surrounding communities for over 40 years. According to the awarding organization, the company has established itself as the go-to HVAC experts not only because of its quality workmanship but also because of its excellent customer service. The company strives to fully satisfy the needs of its customers offering a 100 percent satisfaction guarantee on all work. If the customer isn’t satisfied, Gary’s fix the problem or it’s free.

Customers are also provided a Straight Forward Pricing Guide® when the technician enters the home, so that there are no surprises about product pricing. Gary’s values its employees, striving to hire the best from the very beginning. Each technician is drug tested and background checked to ensure the safety of the customer and their home. Technicians receive ongoing training to stay up-to-date on new laws, codes and emerging technologies in the HVAC industry.

Employees enjoy performance bonuses and recognition for displaying ethical behavior, going above and beyond for their customers, and personal accomplishments. From providing free service to the elderly, to giving to those in need, Gary’s Heating and Air Conditioning is committed to giving back to the community. The company is also the winner of the 2017 BBB Torch Awards for Ethics presented by BBB Serving the Texas Panhandle.

Winners and finalists for these awards are selected by an independent panel of judges. Businesses are evaluated against criteria including leadership commitment to ethical practices; communication of ethical practices; leadership practices to unify the organization; organizational commitment to performance management practices; organizational commitment to ethical human resource practices; and organizational commitment to the community. To be eligible for entry in the BBB International Torch Awards for Ethics, a business must first be a winner of their local BBB award program.
The three other national award winners were in medical and computer-related fields. Honorees were celebrated at an awards ceremony held in conjunction with the International Assembly of Better Business Bureaus in Edmonton, Alberta, Canada on Sept. 17.

Publication date: 10/3/2018

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