COLUMBUS, Ohio — HARDI has hired Michala Faulkner as the new administrator for the HEAT.U e-learning platform.

As HEAT.U administrator, Faulkner will work directly with HARDI members, assisting them with their HEAT.U reporting needs and enrollments and troubleshooting course issues, among other responsibilities.

“Michala is a tremendous asset to our members in their pursuit of successful learning outcomes,” said Nick Benton, HARDI manager of professional development. “She fills a critical role by ensuring that all of our members have positive, painless and valuable experiences with HEAT.U.”

“I’ve always been drawn to helping people solve their problems,” said Faulkner, who comes to HARDI from a customer-facing role in the financial industry. “In past positions and this position, I have and will pride myself on owning and resolving our customers’ problems.”

Faulkner replaces Mary Gustafson, who has retired.

In the past year, HARDI’s HEAT.U e-learning platform has improved the user experience by quadrupling its number of courses, introducing position-specific course bundles and launching a redesigned interface.

For information on Faulkner or HEAT.U, please contact Benton at