Name: Steven Novia
Title: Service Technician, Scaran Oil Service Co. Inc., Staten Island, New York
Why He’s Tech of the Month: Steven Novia was a young man who was unsure which direction his career was headed in. When a friend graduated from trade school to become an HVAC technician, Novia decided to look into it, as well. He enrolled and discovered he had a passion for the industry. After graduating, he found a job ad in the paper for Scaran Oil Service Co. Inc. in Staten Island, New York.
And that’s where he’s been for the last 35 years.
Thomas Scarangello, general manager, Scaran, appreciates Novia’s team-first attitude.
“Steve offered to work Thanksgiving Day this past year when we had no coverage due to the loss of an employee in our holiday rotation. In addition, he makes himself available to our service techs who are on call every day, including weekends, holidays, and the night service rotation which goes until 11 p.m.,” said Scarangello.
Novia is in charge of providing technical support to the company’s other 14 field-service technicians and also helps run the weekly technician classes, as well.
“Steve is very supportive of every technician, and he is especially good at taking young technicians under his wing and making sure they are trained properly. He gives them the technical knowledge they need to be successful, and he also instills in them that coworkers and customers should always be treated with respect and dignity.”
Novia’s duties include residential and commercial calls, including troubleshooting and repairing systems in homes, offices, schools, nursing homes, and hospitals. His expertise lies in oil and gas heating systems, air conditioning systems, and control wiring.
He enjoys that he is allowed to further his education and grow his expertise at Scaran, and plans on continuing to educate himself as long as he has a career in HVAC.
“I will continue to keep educating myself and learning, because the industry’s constantly changing with the new technology in this industry. You have to continue to learn or you’ll be left behind,” said Novia.
Publication date: 3/6/2017