March 2017 Tech of the Month: Robert Dorta
Tech of the Month: Robert Dorta
Name: Robert Dorta
Title: Plumbing and HVAC expert
Why He’s Tech of the Month: Twenty-five years ago, at 17 years old, Robert Dorta’s mother told him he wasn’t going to sit around all summer and that he needed to get a job. His aunt was married to a plumber, so that’s how he fell into the industry. Today, Dorta is employed at P.A.C. Plumbing, Heating, and Air Conditioning in Staten Island, New York.
After a four-year stint in the U.S. Navy, he worked for what he refers to as a “bad plumbing company” that was poorly managed and executed. So, he began looking around for a new HVAC company to work for. After being employed by a new company, and joining the union, he was sent to P.A.C. to assist on the HVAC work for the Staten Island Yankee stadium. Since then, the rest has been history.
Dorta said he enjoys working for P.A.C.
“I like the guys who work here and the management,” Dorta said. “It’s an easy place to work and there’s always room for improvement. They don’t mind letting you learn while you work.”
Dorta loves working in the HVAC industry, and his interests allow him to enjoy his job.
“I like to repair stuff and help people with their problems,” he said. “I enjoy taking things apart and fixing them and to then see my finished product. It’s something to be proud of. I like challenges, so this is the right industry for me to be in.”
And it’s his technical prowess and can-do attitude that make him an exceptional technician.
“He is a super technician with skills in plumbing, heating, and air conditioning service and installation,” said Eric Campione, project manager, P.A.C. “On a daily basis, he provides service and solutions to our customers using his unique skill set that he’s acquired over the years. On top of solving problems, Bob is an excellent trainer and role model for the younger generation of helpers and apprentices.”
Dorta is known to go the extra mile for customers.
“We had an instance where we were working for a very high-profile, famous client,” Campione said. “The client hired other contractors to assist in project management as well as other trades. In any event, the project went south due to poor planning by the general contractor. Everyone was thrown off the project except for us because of Bob and his professional traits. Bob gave an extremely thorough performance in the field, including documenting and recording all work and conversations as well as using his experience to predict outcomes before they happened. Needless to say, the client thinks very highly of us directly because of his experience with Bob,” said Campione.
So, what does this rock star technician have planned for his future?
“I hope to own my own company one day. I want to be the best service technician there is – that’s it. I want to be the best,” said Dorta.
Publication date: 3/27/2017