COLUMBIA, Md. — ServiceBench has announced the launch of a new supply chain service that enables a direct web connection from its cloud-based service business management software platforms to suppliers of replacement HVAC, appliance, and other service and repair parts.

This software feature enables users to quickly check parts availability, place orders, receive order acknowledgments and shipping confirmations, and process return requests seamlessly from each repair service order or original part order, minimizing the need for users to access various websites or make telephone calls to their suppliers. 

ServiceBench said the new service has been generating positive feedback and enhances how service companies and their parts suppliers order and track parts in real-time, track them to the individual repair event or stocking inventory, and track and manage the claiming or return process. All of this happens inside ServiceBench, making it easier to serve the customer.

“This new feature is a great step in an overall approach to help our users and clients improve internal efficiencies and deliver premier customer service by boosting their first time call fix rate, streamlining their onsite service call schedules, and managing hard to find and other critical parts needed for product repairs,” said Louis Rose, vice president of ServiceBench.

ServiceBench, an Asurion company, is a leading provider of service management solutions that integrate post-sales service activities including management of service calls, field service, parts, claims, and service contracts.

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Publication date: 10/20/2016

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