NORWALK, Conn. — HomeServe USA, a provider of home repair service plans, announced a pilot program with Lincoln Technical Institute, Union, New Jersey, that will enable students to gain real-world experience in the HVAC field by allowing them to shadow HomeServe certified technicians. The program is designed to give students from the HVACR program at Lincoln Tech the ability to add valuable field experience to their classroom curriculum, as well as provide them with a mentor in the HVAC field.

The pilot program launched on May 1 and began with Lincoln Tech students Joseph Silva and Daniel Vera, who were paired with senior technicians from the HomeServe USA Staten Island office. Michael Downes and Genti Shatku, HomeServe USA Energy Services Technicians and Lincoln Tech alumni, served as mentors to Silva and Vera. Over the course of the approximately four week program, the students shadowed the technicians during the day.

“We are proud to partner with Lincoln Tech to offer their HVAC students the opportunity to work alongside our highly skilled technicians and both learn more about the tricks of the trade and grow familiar with other aspects of the job such as communication, customer service, and more,” said Tom Rusin, HomeServe USA CEO. “We also greatly value the support we have received from Local Union 3 IBEW to help offer this experience.”

“HomeServe’s reputation and focus on customer service are exemplary and played a big role in why we chose to partner with them in offering our students this valuable opportunity,” said Scott Shaw, Lincoln Tech’s president and CEO. “By partnering with HomeServe, we are providing our students with the hands-on experience that shows them the real value of what they are learning in the classroom and motivates them to get the most from their education as they work toward graduating and finding jobs with organizations that offer the promise of a long career.”

This program is the first of its kind for Lincoln Tech and, while the program was initially piloted with two students, the goal is to maintain the relationship with HomeServe and continue to offer this opportunity to students in the future.

HomeServe provides home repair service plans covering HVAC, plumbing, and electrical that are handled by local service providers. For more information, visit

For more information about Lincoln Tech, visit

Publication date: 6/27/2016

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