“CCHS’s mission is to provide peace of mind for our customers,” said Jerry Chico, senior manager of national purchasing and strategy for CCHS. “We understand that a broken appliance or home system can be disastrous for a family, so it’s critical that we can replace a unit quickly. Creating partnerships with distributors such as Ferguson provides our customers fast access to leading brands, and allows us to continue to build on our high-level service standards.”
CCHS offers home warranties and home maintenance plans through partners in the mortgage, banking, insurance, real estate, and utilities industries, as well as direct-to-consumer under brands such as TotalProtect Home Warranty. The company operates its customer service centers 24 hours a day, seven days a week to process and resolve claims quickly. CCHS also has a network of over 40,000 qualified, independently-owned and operated service providers. This extensive network allows CCHS to route calls to its highest availability providers, to provide same day or next day service.
Ferguson has 1,300 locations across the country, and are the distributors of leading brands, including A.O. Smith.
“We are very pleased to partner with CCHS and feel our geographic footprint with over 1,300 locations will allow us to efficiently deliver the services and the products to their customers,” said Chip Devine, vice president of multichannel business services. “We will continue to explore other product offerings that can add future value as our relationship grows.”
Publication date: 10/7/2013